Every organization is looking forward to competing in the global marketplace, but more than 90% of them are failing due to the digital gap in their business model. Smarter or rather technologically intelligent companies are taking advantage of emerging technologies, such as Robotics Process Automation (RPA), Artificial Intelligence (AI), and Internet of Things (IoT), to improve their business performance and meet the cost reduction criteria.
More and more companies are embracing RPA technology to gain the next level scalability and high accuracy in their functional and operational processes.
It has become an integral part of revolutionizing what is happening in the current market space. Helping people spare more time for creative tasks, needs reasoning, emotions, judgment, and direct customer interactions.
Companies are facing digital fads; they want to inculcate technologies in their business models but are failing to understand their know-how. The distance between their traditional business model and the technology-fluent environment is limiting them in accessing the innovative levels.
In order to bridge that gap, enterprises must give a certain level of authority to their digital-savvy employees. This way, they will power and create “automation led business” in a controlled environment.
For that, they need to offer a holistic solution that makes it easy to choose the process that needs to get automated, with better tools and under one intelligent technology environment.
RPA has proven to be a driver for digital transformation and it forms the basis of an organization.
Organizations are in need to build fast and cost effectively, in order to remodel the information system with the business processes. An RPA project can be built within six weeks and has the ability help generate positive ROI. Business processes can be automated by substituting humans with robots. It allows an organization to re-analyze how they are conducting a business and how it can realign the digital aspects and deliver better services to their customers. The methodology of RPA first improves the performance of the business processes and the digitizing the core business model.
RPA has the ability to align the flow of digital information that is moving across different departments’ applications. It is a fast, effective, and affordable means of realigning multiple systems to the real information needs of a business process.
RPA can be an important aspect of digital transformation but cannot be the sole reason for the entire transformation. This is because RPA is used only to automate a particular process, and it becomes harder to transform and integrate processes in the long run. The effects of RPA in the industry might be slow within entire sectors or economies, but they could be quite fast at an initial level. Seeing all the individual workers’ activities that are being automated or companies that are being disrupted by competitors using automation.
When combined with ERP or CRM systems – if we combine RPA with CRM systems – the tool can help automate large chunks of the customer service process. This can help shorten the time-to-resolution for each customer interaction.
Then the faster the resolution, the quicker the customer will return to your service or product. The procedure further demonstrates how RPA can overall help improve the back-office efficiencies and savings if done right!
Legacy systems in SMEs are proving to be a big drawback in terms of their efficiency. This is all because the outdated system ignores the most valuable commodity of the organization – data.
Legacy systems contribute to data that exists only in silos. The problem with this is that your organization cannot make the most of the data until every member does not have access, and they cannot see the bigger picture. Additionally, legacy systems are very hard to replace because of the huge investment costs and data migration risks.
RPA has the capability to provide an easier quick-fix to collect information from disparate systems like ERPs and CRMs and show what is necessary. All-in-all making mundane tasks can automate, faster, and flawless.
RPA solutions help in promoting operational and functional excellence. And if business process excellence is a direct consequence of employee satisfaction, then eradicating the repetitive tasks, such as manual data entry, can result in a more engaged workforce. A more engaged workforce makes fewer mistakes. This can potentially be a massive change that affects your entire delivery cycle.
Amit Dua is the Founder of Signity Solutions. A tech-evangelist, he has an uncanny ability to synergize and build associations, thriving teams, and reputable clients. His vision is to grow his decade-old company as per global standards, and his deep analytical skills to foresee market trends, as well as global challenges.
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