Coffee, doughnuts and Big Data: Q+A with Dunkin’ Donuts VP Sherrill Kaplan
Brands often talk about connecting with consumers. It’s particularly important for brands that sell coffee, which is such a personal product to so many people. Have you ever, in the morning, heard someone say they hadn’t had coffee? No; it’s “I haven’t had my coffee yet.” Naturally, loyalty is hugely […]
