Eufy Security, the “smart security” arm of the Anker Innovations brand, has just stepped up its game in a big way. Now, they’re adding a 4G-enabled camera to their home […] [ccw-atrib-link]
30-second summary: Not only are face-to-face chats more frequent, they’re increasingly unannounced, unplanned and unavoidable. A jarring juxtaposition to our pre-COVID habits. It’s communication chaos. While it seems haphazard, each call, chat and interaction is an expansion of community that chips away at our cultural fear of IRL intimacy and […]
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30-second summary: A human-first philosophy in brands starts from the internal processes before it moves to the clients The CMOs have a great opportunity to serve as evangelists of agility, consumer participation and transparency to build trust Consumers are becoming more demanding and they expect from brands to stay authentic […]
30-second summary: HBR finds that emotionally connected customers are more than twice as valuable as “highly satisfied” customers. While a lot of digital channels might provide decent “customer satisfaction” scores in terms of speed of service, they provide nothing in terms of emotional connection. Digital disruption has ripped the human […]
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