Interactions

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To build customer loyalty during COVID-19, maximize interactions between transactions

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30-second summary: To develop a true relationship with a consumer, brands will need to look beyond the point of sale (POS) to focus on the moments of engagement captured through the likes of social media interactions, feedback loops, customer service moments, content sharing, video connections and more. Customers may re-evaluate […]

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example of text-based conversational AI, via Interaction tool

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Case study: How conversational AI tech Interactions helps Kiwi.com manage travel disruptions

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Headquartered in Czechia, Kiwi.com is a travel search engine that receives over 100 million search queries each day. The site enables users find and book cheap flights, trains, and buses by comparing prices across multiple carriers. The company employs over 2900 people and manages an average of 10,000 bookings a […]

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