30-second summary: The advent of COVID-19 has compromised the usefulness of data sets that were compiled pre-pandemic – resulting in significant error rates on the AI platforms they empower. One area affected by this phenomenon is vocalization. While datasets were developed to accommodate real life variables such as accents and […]
30-second summary: Chorus.ai is a leading conversational intelligence platform that leverages proprietary AI to uncover critical insights from business conversations in phone calls. They’ve been using their technology and expertise to measure the impact of COVID-19 across the business landscape. Chorus.ai is machine learning platform “listens” to calls and uses […]
30-second summary: ZineOne’s AI-powered personalization platform uses predictive modeling to help businesses understand and respond to in-the-moment customer activity. ZineOne recently published a case study that discusses the challenges a top 10 U.S. department store chain faced with providing contextually relevant in-session user engagement. The retail chain has over 100,000 […]